Returns & Refunds Policy

Eligibility Requirements

If you are not completely satisfied with an eligible physical product, you may request a return or exchange within 30 days after delivery.

A returned item must meet all of the following conditions:

  • It is unused and remains in its original condition.

  • All original packaging, accessories, and included components are included.

  • Proof of purchase is provided, such as an order confirmation or receipt.

  • It has not been customized beyond the standard options displayed on the product page.

Items That Cannot Be Returned

The following products are excluded from returns:

  • Personalized or custom-made products, including items containing custom text or images.

  • Final sale or clearance merchandise.

  • Products damaged after delivery through misuse, mishandling, or improper care.

Starting a Return

Do not send an item back before contacting us. All return requests must be submitted by email and approved in advance.

If the request is approved, we will send you:

  • A prepaid return shipping label.

  • Instructions for packaging the item.

  • A Return Authorization Number (RA#), which must be displayed clearly on the outside of the package.

Packages returned without prior approval will not be accepted or processed.

Damaged, Incomplete, or Incorrect Orders

Contact us as soon as possible if an order arrives damaged, incomplete, or different from what you ordered. This may include:

  • Damage to the product or its packaging.

  • The wrong size, color, or design.

  • Missing parts or other included components.

After we review the reported issue, we will arrange an appropriate resolution.

Exchanges

To request an exchange, first complete the return process for the original item and then submit a separate new order. After the original return has been approved, any eligible credit may be applied toward the replacement purchase.

Refund Review and Timing

Returned products are inspected after receipt. This inspection generally takes 3–5 business days, after which we will notify you whether the return has been approved.

For an approved return, the refund will be sent to the original payment method within 5–7 business days. Your bank or payment provider may require an additional 3–10 business days before the funds appear in your account.

Contact Details

For assistance with a return, refund, or exchange, contact us at:

Store: Clothique.shop
Email: contact@clothique.shop
Phone: +1 276 783 7582
Address: 708 Orchard St, Martinsville, VA 24112, USA